Return Eligibility
At Towel Tumble, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 10 days of receipt for a full refund or exchange, subject to the conditions below.

Conditions for Return
– Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
– Proof of purchase is required for all returns and exchanges.

Return Process

1. Initiate a Return: Contact our customer support team at support@toweltumble.store or call us at 03136366961 to initiate a return. Please provide your order number and reason for return.
2. Shipping the Return: Pack the item(s) securely in the original packaging (if possible), include your proof of purchase, and ship to the address provided by our customer support team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Inspection and Refund: Upon receipt of the returned item(s), we will inspect them to ensure they meet the return conditions. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exchanges
If you would like to exchange an item for a different color or style, please follow the return process and place a new order for the desired item on our website. This ensures the fastest delivery of your new item.

Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund and cover the return shipping costs.

Contact Us
For any questions or concerns regarding returns, please contact our customer support team at support@toweltumble.store or call us at 03136366961. We are here to assist you Monday through Friday.

At Towel Tumble, we strive to provide the highest quality products and exceptional customer service. Thank you for choosing us for your kitchen towel needs.