FREQUENTLY ASKED QUESTIONS

General

Towel Tumble kitchen towels are made from 100% high-quality cotton. This ensures they are soft, absorbent, and durable, making them perfect for all your kitchen needs.

Caring for your Towel Tumble towels is easy. Simply machine wash them in cold or warm water with like colors and tumble dry on low. Avoid using bleach or fabric softeners, as these can reduce the absorbency of the towels.

Yes, our towels are designed with sustainability in mind. They provide a durable, reusable alternative to disposable paper towels, wipes, and tissues, helping to reduce waste and promote a more sustainable lifestyle.

Towel Tumble kitchen towels are highly absorbent, capable of efficiently mopping up spills of any kind. They are perfect for wiping down countertops, cleaning appliances, and drying dishes.

No, Towel Tumble towels are designed to be lint-free. Made from high-quality cotton, they ensure a fresh, clean appearance after every wash, leaving no lint behind and maintaining the sparkle of dishes, glasses, and cutlery.

Absolutely. Our towels are versatile and suitable for both household and hospitality use. Their durability and high absorbency make them ideal for professional kitchens, restaurants, and catering services.

Towel Tumble towels dry quickly due to their high-quality cotton construction. This quick-drying feature adds to their convenience and practicality, making them ready for use again in no time.

Yes, our towels are multi-purpose and can be used in various settings. They are perfect for drying cookware, enhancing table settings, or even as an elegant accessory for tea time.

Yes, Towel Tumble towels come in a variety of colors, including red, green, teal, and grey. They are packaged in convenient three-pack mixes, offering both variety and value.

Shipping

We offer standard shipping, which typically delivers within 2-3 business days.

Free Shipping all over Pakistan.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier’s website. If you do not receive a tracking number, please contact our customer support team for assistance.

If your shipment is lost or arrives damaged, please contact our customer support team within 7 days of the delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

If you notice an error in your shipping details, please contact our customer support team immediately to correct the information. Towel Tumble is not responsible for delays or lost shipments due to incorrect shipping information provided by the customer.

Return Policy

We accept returns within 10 days of receipt for a full refund or exchange. Items must be unused, unwashed, and in their original condition with all tags and packaging intact. Proof of purchase is required for all returns and exchanges.

To initiate a return, contact our customer support team at support@toweltumble.store or call us at 03136366961. Provide your order number and reason for return. You will receive a return authorization number and instructions on how to send back the item(s).

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Once we receive and inspect the returned item(s), your refund will be processed within 5-7 business days. A credit will be applied to your original method of payment. It may take additional time for your bank or credit card company to post the refund to your account.

Yes, you can exchange an item for a different color or style. Follow the return process and place a new order for the desired item on our website. This ensures the fastest delivery of your new item.

If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund and cover the return shipping costs.

If you have any additional questions or need further assistance, please contact our customer support team, who will be happy to help.